Returns & Exchanges
Due to the perishable nature of roasted coffee, we are unable to accept returns on coffee beans, though we are committed to ensuring you love every brew. If you are dissatisfied with your order or have issues with brewing equipment, please contact our support team within 30 days of purchase.
Contact Support
Email our customer experience team with your order number and a brief description of the issue regarding your coffee or gear.
Quality Assessment
For equipment defects or damaged items, please attach a photo so our technicians can evaluate the claim and provide troubleshooting steps.
Return Authorization
If your non-perishable hardware is eligible for return, we will provide a prepaid shipping label and a Return Merchandise Authorization (RMA) number.
Refund or Replacement
Once your return is received or your coffee concern is reviewed, we will issue a full refund to your original payment method or ship a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing