Frequently Asked Questions
Everything you need to know about your Onyx Coffee experience.
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches daily and ship them within 24 to 48 hours of roasting to ensure you receive the freshest possible flavor profile.
What is the recommended storage method for Onyx Coffee?
To maintain optimal flavor, store your coffee in a cool, dark place in an airtight container. Avoid refrigeration or freezing, as moisture can degrade the oils and aromas.
Do you offer international shipping?
Yes, we ship our premium coffee worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Can I modify or cancel my subscription at any time?
Absolutely. You can pause, skip, or cancel your coffee subscription through your account dashboard at any time before your next scheduled roast date.
What is your return policy for food items?
Due to the perishable nature of coffee, we do not accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied, please contact us within 14 days for a resolution.
Are your coffee beans ethically sourced?
Yes, we practice direct trade and maintain transparent relationships with our farmers to ensure fair wages and sustainable farming practices across all our origins.